Privacy Policy

Effective Date: january 31, 2025

Introduction

Welcome to Rumy ("App", "we", "our", or "us"). Your privacy is fundamental to our service. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our roommate-matching platform.

Information We Collect

1. Information You Provide

Account Information

We collect basic information necessary to create and verify your account, including:

Full name
College/university email address
Date of birth
Student ID number
Password (encrypted)
Phone number for verification

Profile Information

To facilitate better matching, we collect information about your:

Lifestyle preferences and habits
Study schedules and patterns
Sleep schedule and routines
Cleanliness preferences
Social habits and preferences
Hobbies and interests
Major/field of study
Expected graduation date
Budget range for housing
Pet preferences
Smoking preferences
Guest policy preferences

Verification Data

To ensure platform safety, we verify:

Student enrollment status
College/university identification
Government-issued ID (for verification only)
Profile photo

Communication Data

We maintain records of:

In-app messages and chat history
Reported issues or concerns
Support ticket communications
Feedback and ratings
Saved or blocked user lists

2. Information We Collect Automatically

Usage Data

We collect data about how you use our platform:

App access times and duration
Feature interaction patterns
Matching preferences and history
Search criteria and filters used
Profile view history
Message response times
Match acceptance/rejection patterns

Device Information

For security and functionality, we collect:

Device type and model
Operating system and version
IP address
Browser type (if applicable)
Mobile carrier information
Device identifiers
App version being used

Location Data

With your consent, we collect:

General location (city/campus level)
Time zone
Campus proximity data
Housing area preferences

How We Use Your Information

We use your information to:

Provide and improve roommate matching services
Verify student status and identity
Process and manage user communications
Maintain user profiles and preferences
Generate and manage matches
Provide customer support
Ensure platform safety and security
Analyze user behavior to improve our service
Prevent fraudulent activities
Conduct research and analytics
Test and develop new features

Security Measures

We implement robust security measures including:

End-to-end encryption for messages
Secure data storage systems
Regular security audits
Employee access controls
Incident response procedures
Backup and recovery systems
Student verification systems

Your Rights

You have the right to:

Access and view your personal information
Update your profile data
Control privacy settings
Manage notification preferences
Block other users
Request data deletion
Export your data
Opt-out of communications
Delete your account

Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes and obtain consent where required by law.

Contact Information

Support Team: support@favesco.tech